Privacy Policy

1. Introduction

ContentExperts.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website development, hosting, and related services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and website URL that you provide through our intake forms and change request forms
• Business Information: Details about your business type, industry, products, services, target audience, and project goals
• Payment Information: Billing details processed securely through our third-party payment processor (Stripe). We do not store your full credit card information on our servers
• Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on our site
• Content & Assets: Logos, images, branding materials, and written content you provide for your website project

3. How We Use Your Information

We use the information we collect for the following purposes:

• To design, develop, and deliver your custom website
• To provide ongoing hosting, maintenance, and support services
• To process change requests and implement website updates
• To communicate with you about your project, account, and services
• To process payments and manage your subscription
• To improve our services, website, and user experience
• To comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (e.g., Stripe for payments, hosting infrastructure providers)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Protection: To protect the rights, property, or safety of ContentExperts.ai, our clients, or the public

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• SSL encryption for all data transmitted through our website
• Secure server infrastructure with 24/7 monitoring
• Automatic daily backups of all hosted website data
• Access controls limiting who can view sensitive information

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account cancellation, we retain website files and backups for up to 90 days. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent for data processing
• The right to request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

8. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and gather usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: